Internet

74% of French customers in hotels would prefer to have WiFi Internet access in their bedrooms rather than a bath (source: Ruckus Wireless survey). Internet access is now a "must-have" for all customer profiles (business or leisure) and a decisive factor in their choice of hotel.

 CUSTOMER EXPECTATIONS

• Being able to connect anytime and anywhere to the Internet for professional or personal needs
• A turnkey solution with easy access: immediate access to the subscription page without manual intervention
• Internet access in the hotel bedrooms, public areas and meeting rooms
• WiFi and/or wireline access
• High-speed access for maximum comfort of use
• Web browsing, blogs, instant messaging, streaming
• Professional uses: VPN support, connectivity in meeting rooms, e-mail
• Mobility: laptops, notebooks, web-enabled portable devices (smartphones, tablets)

 THE NEEDS OF THE HOTEL

• A flexible and personalised offering
• A service that is available throughout the hotel
• Guaranteed quality of service
• The possibility of billing for access (e.g., high-speed access, offer coupled with interactive TV content)
• Monitoring and reporting tools
• A turnkey offering including: study, deployment, subscription management, integration, maintenance