E-CONCIERGE

A virtual concierge on your televisions: in just one click, your customers have access to the places of interest near your hotel

For you and your customers, Locatel has developed a virtual concierge service. Your televisions and your customers' mobile phones thus become a mine of information: whether they are looking for a restaurant, a museum, the post office, or another place of interest, they will get an immediate reply with all the required details via their remote control: address, position on a map and route. Unlike static hotel information pages (printed padfolios, Guest Directories, Brochures etc, this revolutionary tool allows you to be dynamic - adding, modifying or removing recommendations with ease: the system will generate access maps and routes automatically.

Advantages of the Locatel solution:

For the customer

• Easy access via the TV menu, using the remote control or a mobile phone
• Multilingual 24/7 availability
• Upgradable content: restaurants, museums, theatres, places of interest, etc.
• All the information required: access map from the hotel, descriptions, images

For the hotel

• Cost reduction: your reception personnel no longer has to perform those low added value tasks
• Your hotel stands out through the added value service offered to customers
• Financial benefits from hotel recommendations: you can choose which places to promote